Core Competencies

  • Help Desk Support
  • AWS Cloud Services
  • Active Directory Management
  • Google Workspace Administration
  • MDM Solutions
  • Endpoint Protection
  • ISO 27001 Compliance

Certifications

AWS Certified Cloud Practitioner

AWS Certification

CompTIA Network+

CompTIA Network+

CompTIA Security+

CompTIA Security+

Professional Summary

I am an experienced IT Operations professional with a strong foundation in technical support and infrastructure management. My expertise spans across cloud services, security compliance, and enterprise system administration, with a particular focus on AWS, Google Workspace, and endpoint protection solutions.

In my current role, I manage end-to-end IT operations, providing comprehensive technical support while maintaining robust security protocols and system infrastructure. I specialize in implementing and managing cloud solutions, overseeing identity and access management, and ensuring compliance with security standards.

My background includes valuable experience at the New Jersey Office of Homeland Security and Preparedness, where I contributed to updating the state information security manual and conducted threat analysis with the cyber threat intelligence unit. This experience has strengthened my understanding of cybersecurity principles and best practices in enterprise environments.

Professional Experience

IT Operations

Learning Ally | Nov 2022 - Present
  • Manage comprehensive help desk support system using Jira, ensuring prompt resolution of technical issues
  • Oversee AWS infrastructure, including EC2 instance maintenance and optimization
  • Administer hybrid Active Directory environment across Windows Server and Azure platforms
  • Lead Google Workspace administration and security implementation
  • Implement and manage MDM solutions through Microsoft Intune and Apple Business Manager
  • Maintain robust endpoint protection systems, including device encryption and antivirus solutions
  • Ensure compliance with ISO 27001 standards and security protocols
  • Manage data center infrastructure, including servers, network switches, and wireless access points

Cybersecurity Intern

New Jersey Office of Homeland Security and Preparedness | Sep 2021 - Dec 2021
  • Contributed to the revision and enhancement of the state information security manual (SISM)
  • Collaborated with cyber threat intelligence analysis unit to evaluate security threats
  • Implemented NIST CSF guidelines in security protocols
  • Assessed and improved incident response and contingency plans

IT Assistant

Waterfall Revenue Group | Mar 2021 - Aug 2021
  • Managed FACS legacy system operations and database maintenance
  • Provided technical support for office equipment and systems

JavaScript Tutor

Rider University | Feb 2020 - May 2020
  • Provided comprehensive instruction in Web Application Development fundamentals
  • Mentored students in HTML, CSS, and JavaScript programming

Education

Bachelor of Science in Business Administration – Information Systems

Rider University, Lawrence, NJ | Graduated May 2022
  • Dean's List | GPA: 3.25
  • Key Coursework: Information Systems Essentials, Web Application Development, Networking and Telecommunications, Cybersecurity